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FAQs

FAQ's

FAQ's

Is the hot tub private?

Yes, all hot tubs with Owl Lodge, The Doghouse and Copse Camp are private.

Can I bring pets?
Yes we are pet friendly and you can bring as many as you feel comfortable with, however we do change £10 per dog per stay.

Do you provide the logs?
We provide enough logs that if you are careful with the fire you don't need anymore. More logs can be purchased from us if needed at £5 a bag.

Are linen and towels provided?
Yes and bath robes too for your comfort.

Is there an oven in the kitchen?
There is a gas hob and microwave and mini oven in The Dog House (When we say mini oven we mean it, don't expect to cook a 10" pizza in it) and an induction hob and combi microwave/oven/grill in Owl Lodge. Copse Camp has an outdoor kitchen with twin gas burners and a fire pit with various cast iron pans, griddles and a dutch oven.

Are basic condiments provided?
We provide - salt, pepper, oil, tea, coffee and sugar.

What time is check out?
Midday

Are we restricted to the size of vehicle we bring?
We have ample parking available, access is via a single track and we can accommodate up to a large cargo van size.


Do you have wifi available?
Although we do have broadband it is not the fastest (in fact at times I think it is possibly the slowest!) however there is a strong 4G signal. There is no WiFi at Copse Camp only the 4G.

When do you take payment?
At time of booking you card details are taken as a security. We expect payment when you arrive.

How do you take payment?
We prefer not to take payment with your card details and that you make a bank transfer to us when you arrive or pay cash. If you really want to pay by card we do have a card machine available on request.

Hot tub heating
Our hot tubs are wood fired and the water is direct from our mountain spring. Depending on the ambient temperature it should only take up to two hours to heat. If you feel you are struggling please ask for help. Where time permits we do offer a pre heating service for £20.

 
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